I'm trying to install a free utility (Caffeine) and I get the same problem: the spinning cursor, but no actual progress. The problem seems to be with the App Store. We use the same Apple ID for things like this.

That is, I bought Lion and Mountain Lion, and App Store on her machine says they are available for download and installation. So - without access to the purchase record of the machine, but with admin privileges, how can I see what is going on? Ideally, how can I upgrade this machine to Yosemite? I think I have finally convinced my wife to update her iMac from 10.6.8. I've looked at this answer but I find that the CRL is already set to 'off'. Forcing destination format to ARGB_8 for CG_Context'. I've found the Console Messages, but the only thing I see there is 'This isn't a bitmap context. I do have admin privileges on the machine. An internet search told me to check the 'Purchases' tab on the App Store, but for that I need my boss's password. PowerPC+INTEL ( - ) Mac OS X 10.6.7 0 2 Mac OS X Snow Leopard. The next day, after more than 20 hours, I still saw the spinning cursor. I thought that maybe it was just a huge download, so I left it on for the night. When I try the update to Yosemite, though, I get the spinning cursor and it stays that way. I first did the 'Software Updates' which was ready in a few minutes. The 'About this Mac' gives me the following information: As far as developers are concerned, the integration of Grand Central, OpenCL and a 64 bit kernel will allow you to take full advantage of the dual processing power of Intel Macs.I have an old Mac, currently running Mac OS X 10.6.8 'Snow Leopard' that I must upgrade to OS X 10.10 'Yosemite'. If your Mac is operating at a slow pace, then for that reason alone it is worth the upgrade to OS X 10.6 Snow Leopard. Faster Installation Time: Installing Snow Leopard on multiple machines takes approx 15 minutes in comparison to around an hour for Leopard.Microsoft Exchange Server Support: Mac users can now connect to Microsoft Exchange 2007 servers via Mail, Address Book, and iCal.Safari Beta 4 Default Browser: Apple included a beta version of Safari 4 with Snow Leopard.Cocoa Based Finder: Finder has a new Cocoa Desktop Window and Contextual Menu.Slimmer QuickTime Player: QuickTime X features a simplified GUI with a greater focus on codec support.This version of Apple's OS also has a reduced footprint. This update does not have stacks of new features, rather overall improvements and efficiency upgrades. Mac OS X 10.6.8 Snow Leopard is an upgrade to the previous version of OS X Leopard.

Mac os 10.6.8